2 replies
  1. CBrown says:

    Hey A&T:
    Of course I read the interview. And T, you are definitely one of the great Account Managers of modern times. Anna, if I could add one thing: in Tanya’s case, it is about listening, and treating her clients with complete honesty – the mark of good account people. The best ones get that, and become expert at honesty – not a bad gig. However, I can’t comment on the benefits of sleeping with your Blackberry.

    • Anna Goldsmith says:

      Hey Cam: Yes, this is a good addition and thanks to Disqus shows up on our blog so other readers can see your POV. I agree: She is honest, but frames things in such a way that feelings aren’t hurt. Which seems key.

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