Entries by Anna Goldsmith

It’s Time Again for ‘Meet a Pen’

“Don’t dialogue with someone you can talk to.” Rob Sneddon, the latest writer to join our team, didn’t say this, but the fact that he can quote William Zinsser just makes us love him even more. Read on to learn Rob’s no-fail trick for combating writer’s block, the one book that can improve everyone’s writing […]

Meet Virginia, Our Newest Pen

For every 100 writers who contact us, just dying for a chance to be a Pen, only a handful makes it through our rigorous screening process. Meet one of the qualified few. As you’ll see from our Q&A below, Virginia has the right mix of experience, brains and wit. We’re pretty sure she’s a keeper. […]

How to Sell Technology to Old People

The last three calls I’ve gotten for new projects all went something like this: “We want to reposition our product/service because we’ve realized after doing some/absolutely zero research that our website/marketing collateral/packaging is not resonating with … [wait for it] … MILLENNIALS!” Quick, but important rant here: Companies really need to stop grouping Millennials all […]

Did You ‘Leak Guard’ Your Company?

Like all three-year-olds, mine wants to do everything “by hisself.” Among other things, this means getting ready for bedtime. Alex mastered taking his clothes off a long time ago and has just recently managed to pull on his top and bottoms (provided there are no snaps, zippers or buttons to contend with). But the night […]

How Great Customer Service Can Keep You Out Of Court

I had just sent my husband a text reading, “This place in incredible,” when I heard my son, Leo, crying. Not just the whiny cry of a six-year-old who wants Cheerios instead of scrambled eggs, but a real, something-is-seriously-wrong cry. Like most accidents, it all happened so fast: One minute, he was jumping happily on […]