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How to Sell Technology to Old People

The last three calls I’ve gotten for new projects all went something like this: “We want to reposition our product/service because we’ve realized after doing some/absolutely zero research that our website/marketing collateral/packaging is not resonating with … [wait for it] … MILLENNIALS!” Quick, but important rant here: Companies really need to stop grouping Millennials all […]

Did You ‘Leak Guard’ Your Company?

Like all three-year-olds, mine wants to do everything “by hisself.” Among other things, this means getting ready for bedtime. Alex mastered taking his clothes off a long time ago and has just recently managed to pull on his top and bottoms (provided there are no snaps, zippers or buttons to contend with). But the night […]

How Great Customer Service Can Keep You Out Of Court

I had just sent my husband a text reading, “This place in incredible,” when I heard my son, Leo, crying. Not just the whiny cry of a six-year-old who wants Cheerios instead of scrambled eggs, but a real, something-is-seriously-wrong cry. Like most accidents, it all happened so fast: One minute, he was jumping happily on […]

Soup for Summer? The Power of Effective Signage.

Remember how hot it was this August? Crazy hot, right? So hot you went around saying things like, “Man is it crazy hot or what?” So hot you’d rather go hungry than do something as crazy as … eat soup. So what do you do if you’re The Soupery? Just walking by their sign made […]

Staying Relevant: Two Major Hurdles for Facebook

In just over 10 years, Facebook has changed how we live, work and think, becoming the primary way many of us stay in touch with friends, share family photos and keep up on news. And of course, waste time. When I went on a digital fast last fall, Facebook was the hardest thing to give […]

Naming Disasters: Three Pitfalls to Avoid

Is “Milton” more likely to get beat up on the playground than “Jake”? (Absolutely.) Should we spell “sneakers” with a “z” at the end? (Absolutely not.) Is it trademark infringement if there’s a company with the same name, but they’re on the other side of the country? (You’d better check.) Whether we’re talking about a […]